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How to open and access support tickets

21/09/17
 
 
 

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21/09/17

74

Created : 2016-02-21 20:11:50

Updated: 2016-02-21 20:27:10

How to open and access support tickets

You can easily open a Websites-Unlimited support ticket – or check the status of an existing one –

 through your Websites-Unlimited dashboard. To do so, please follow these steps:

 Remember the first thing to do when you first take any of the hosting packages with us is to signup right away for your support assistance with our CENTER. 

 

  1. Log in to your Websites-Unlimited dashboard: http://supportcenter.websites-unlimited.com
  2. If you haven't opened your account yet with Support Center DO THIS FIRST
  3. Sign up at :  http://supportcenter.websites-unlimited.com,   and follow instruction for opening the account first.
  4. Once you got your confirmation,  then follow the steps below.   (remember it can take up to an 1 hour to get your account confirm and opened) 
  5. Click on My Support.
  6. Click on the Open New Ticket tab.
  7. Your Name and Email Address will be prepopulated.
  8. Enter a Subject, choose the Department you wish to submit the ticket to and enter theTicket Details.
  9. If required, you may also add an attachment.
  10. Click the Submit button.

To review an existing ticket:

  1. Log in to your Websites-Unlimited  dashboard: http://supportcenter.websites-unlimited.com
  2. Click on My Support.
  3. From the tickets tab you can view and sort all tickets associated with your account. Ensure you are viewing the Tickets tab.
  4. From here, you can view, sort, or filter all tickets associated with your account.
  5. To reply to a ticket, click the View icon and then click the Reply button. Once finished, click the Submit button.

Can’t find a particular ticket?

To serve you better, there are times that Websites-Unlimited’s Customer Care Team will combine tickets that deal

with the same issue. Please review your other tickets as you’ll likely find the information you’re looking for.

Your One Stop Shop Website & Hosting Support!

 Team

At Websites Unlimited Support Center & Project Management

Thank you for choosing Websites-unlimited!

 
 
 

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Your One Stop Shop Website & Hosting Support!

 

Team

At Websites Unlimited Support Center & Project Management

6060 Island Highway West, Qualicum Beach, BC, V9K 2E1, Canada

Off.: (250) 816-3614

Fax: (778) 748-0800

Thank you for choosing Websites-unlimited!


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